HK Citi Commercial Bank Client Onboarding Specialist
Citigroup Inc
Hong Kong


On a daily basis, the Client Onboarding Specialist will be responsible for :

  • Managing the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally (RM, Operations, BSU, ASU, TTS, etc.
  • and externally to the client

  • Developing a Client journey that is reliable, repeatable and fast, being the driving force for improvements
  • Being the single point of contact for internal partners and the Client : interacting with key teams to identify and remove bottlenecks
  • Oversight and coordination of all onboarding activities, including :

  • Liaising with the client; providing support and guidance throughout the documentation / form completion process to ensure quality and completeness
  • Collecting Client information required to complete GFCID and Account Opening process, Know Your Customer (KYC) and Citi’s channel access (Online Banking;
  • FX Pulse etc.); liaising with internal teams as necessary to expedite

  • Reviewing and checking for completeness of Client’s information and supporting documentation before submitting the case to internal business partners for processing
  • Coordinating and monitoring the Client onboarding to the point the cash account is open and Citi’s channels access has been provided
  • Ensuring the Client is able to successfully activate accounts and trained to the tools required for Citi’s channel access
  • Ensuring accurate and timely tracking of end to end Turn Around Time (TAT) and managing to agreed targets / SLAs
  • Managing the onboarding process and assisting the team in implementing Onboarding related projects
  • Ensuring Global and local compliance with all appropriate regulations, controls, banking and data privacy standards
  • A successful Client Onboarding Specialist has these skills :

  • In-depth knowledge of the Client Onboarding processes (Account opening / KYC)
  • Superlative written and verbal communication skills; fluent in English and Cantonese, Mandarin a definite advantage
  • Multi-tasking and strong operational and process / procedural skills
  • Understanding of Compliance and Regulatory influences within the Client onboarding process
  • Excellent team player who is Client service oriented and creative
  • Strong PC skills : MS Office
  • Requirements :

  • Educated to degree level or equivalent
  • Relevant working experience - with background in financial services industry (Commercial Banking related experience is an advantage)
  • Strong interpersonal, influencing and presentation skills
  • Business focused with records of successful accomplishment in providing consistently outstanding customer service
  • Demonstrated strong problem-solving and decision-making skills
  • Highly motivated and prepared to accept challenges
  • Primary Location

    APAC-HKG-Hong Kong-Hong Kong


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