Case Lead, Prime
Societe Generale Hong Kong Branch
Hong Kong


SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia.

SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

The Case Lead team sits in CLIC department (Client Lifecycle Integration & Care) and is the interface between clients and internal key stakeholders for New clients onboardings.

As a dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources for new clients, front to end monitoring of the onboarding including Legal, Credit, Regulatory and Account setup aspects of the client.

The team is the main point of contact for onboarding related matters for our Prime business line (PRM) in the region. Responsibilities include supporting the business line, managing their priorities and providing transparency of the process.

The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.

Primary Objectives

  • Coordinating with departments including Legal, KYC, Credit Risk,, E-Solutions, Operations, Finance and key stakeholders to ensure timely handling of priority accounts
  • Proactively managing the on-boarding and off-boarding processes for customers
  • Prioritization of KYC requests and leading prioritization meetings with dedicated representatives from the business line
  • Facilitate front to end client on-boarding including helping clients / sales to understand SG’s KYC requirements, understand currently regulatory and operational requirements necessary to open accounts.
  • Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases

  • Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure.
  • Manage communication & updates between all key stakeholders

  • Ensure weekly productivity targets are met while quality remains at the highest standards
  • The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
  • Central point of contact for external Clients and internal stakeholders
  • Ownership of the case from the point of documents collection to validation and account opening in relevant systems
  • Understand profitability and urgency and challenge the non-standard requests
  • Provide transparency, report incidents and escalate blocking or complex cases to front office or Compliance with expected actions plans
  • Work with offshore teams to facilitate account openings / closures / updates if necessary
  • Participate in Projects and represent PRM Client On-Boarding activities
  • Major Accountabilities / Principal Responsibilities

  • Collect documentation from Clients and provide guidance, support and update on account opening status
  • Prepare and issue relevant Legal agreements (Terms of Business and Regulatory info) to clients and follow up with Legal teams when necessary
  • Set regular meetings with key Clients for follow up
  • Manage business priorities while at the same time providing transparency and visibility
  • Lead performance meetings with internal Onboarding stakeholders and business
  • Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding
  • Produce reports for follow up, pipeline management and KPI monitoring
  • Assist in managing a dedicated mailbox for the onboarding process
  • Provide cross coverage on all team functions
  • Provide assistance and expertise to FO and Clients on the onboarding process
  • Comply with all Risk and regulatory obligations where relevant
  • Participates in key projects linked to onboarding
  • Profile

    Key Skill Areas & Knowledge Required

  • Prior experience in KYC or onboarding in a broker or investment bank environment
  • Prior experience in an agency business onboarding environment
  • Prior experience in Listed Derivatives (Futures & Options) business
  • Strong understanding of front to end Client on-boarding processes
  • Knowledge of APAC restricted markets such as Korean & Taiwan is a plus
  • Client facing skills ability to speak to the client on regular basis and provide accurate and efficient information
  • Ability to explain clearly to the client the requirements for the onboarding process
  • Ability to understand the client structure and the structure of a financial transactionUnderstanding of key issues in relation to AML risk, ability to identify relevant sources of information
  • Analytical skills and the ability to work autonomously
  • Ability to work under pressure and handle difficult conversations
  • Demonstrate ability to prioritize and work within tight and changeable timeframes
  • Ability to build and cultivate good working relationships with Business Lines and Clients
  • Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
  • Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
  • Fluent in written and spoken English is a must; Chinese (Mandarin and Cantonese) is a plus
  • 申請
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