Global Market Data & Group CTO Change is responsible for the delivery of terminal services, data feeds, networks and venue connectivity to trading exchanges globally.
Networks and Connectivity Services are core to providing both internal and external system interfaces.
Role Overview :
Market Data Integration (MDI) are responsible for deploying and supporting connectivity to electronic stock exchanges and external clients, as well as the numerous market data and service providers within the region, along with the Thomson Reuters Enterprise Platform which provides the bank with a consolidated platform for consuming Exchange Market Data.
MDI are expected to handle all relationships with technical account managers from the different vendors in order to maintain an ongoing roadmap in terms of upgrades and releases.
The department is also responsible for handling the scripting, rollout and 2nd line support of various third party applications.
It is a dynamic environment aligned very closely with a number of Application Development teams located in different regions.
Work is a combination of production support and project management, originating either from the vendors or from business teams within Credit Suisse.
Experiencing leading a team of 4-5 in area IT Operations
Key Responsibilities :
Install, maintain and document external infrastructure provided by CS or Vendor
Assisting Engineering team to deliver strategic projects
Ensure that the external infrastructure is provisioned both in production and DR for smooth and efficient failover. Some of the major infrastructures we are responsible for include Hong Kong Stock Exchange (HKSE), Tokyo Stock Exchange (TSE), Singapore Stock Exchange (SGX), Thomson Reuters Enterprise Platform (TREP), and other external connections.
Lead regional carrier's relationship in order to maintain reduced levels of production outages and lead time for new projects
Maintain relationship with internal partners (Low Latency Team, Network Team & the business)
Provide regional escalation for standalone vendor products
Attend Incident management calls representing the region
Script and support market data applications that have contracts negotiated by the Service Consultants
Provide dedicated operational support level 3 for Market Data Environment
Perform operational duties using CS implementation of ITIL practices
Participate to regional projects within market data connectivity
Active participation to regional Book of work, which includes building relationship with clients / vendors
Administration of core market data platforms (Thomson Reuters TREP)
On-board products and services into Market Data environment
Assist decided Engineering team with longer term strategic projects
Be capable of technically administering the RMDS environment, scheduling and deploying changes to the platform and all major components (within 30 days of start)
Be fully familiar and aligned with problem management, Change Management and reporting systems (within a month of start)
Additional duties and responsibilities :
Lead a team of 4-5 in APAC region
Consistently maintain documentation of the most recent production environment
Keeps clients, vendors, team members, and management aware of work being done
Contribute to global book of work and initiative
You will become the domain expert within the firm.
You will also directly support a specific internal client base and consistently work with a network of external vendors and service providers.
You have an Undergraduate Degree from University or College.
You have minimum 5 years of IT experience, minimum 3 years in financial services.
You have deep knowledge of IP networks and components. TCP / IP, switches, routers, hubs etc., cabling issues, leased lines.
Knowledge of enterprise networking and additional issues surrounding large scale network infrastructures.
You possess knowledge of network management software products & IT security (firewall management).
You have deep dive network problem solving - e.g. packet capture analysis, use of Wireshark decoders, experience using Niksun devices / products.
You have multicast feed monitoring - experience designing solutions to monitor multicast UDP traffic for gaps and sequence mismatches -
in particular in related to exchange feeds.
You have an understanding of latency measurement, packet capture solutions
You have familiarity with Market Data application and vendors, i.e. Reuters, Bloomberg, etc. (a plus).
Your strong client & vendor communication and interpersonal skills are important. You have spent a large part of his / her time working with external clients and vendors.
You have the ability to communicate effectively with team members at all levels as well as with Market Data vendors.
You possess the ability to take ownership and be dedicated.
Ability to handle various tasks at a time and understanding of project management
Ability to provide good written documentation
Your experience supporting a global environment and user base is a plus.
Experienced in problem solving and technical troubleshooting.
Knowledge of regional exchange (HKEX, TSE, ASX, SGX, CHI-X, NSE)
Experience around local products (Stock Market Channel, GIGA, ETNET, CEIC)
Language - Your familiarity with Chinese or Japanese is a plus. This is due to catering to Chinese and / or Japanese clients.