AD - Customer Experience Design
Talent Pro Recruitment Company Limited
Hong Kong, Hong Kong

Roles & Responsibilities :

  • Lead CX improvement initiatives using human-centered, design thinking methodologies. Focused on holistic, digital customer experience design from concept to production
  • Responsible for customer experience journey formulation, concept design, research and partnering on implementation with other departments
  • Keep up to date on latest trends and methodology for design, research and prototyping
  • Collect feedback from customer facing teams to derive meaningful insights. Foster customer-centric attitude in other departments and guide them to align with the larger CX strategy.
  • Working closely with the Customer Segmentation team, conduct research and competitive analysis to support better customer experience
  • Communicate the initiative and product to other departments through consumer journeys, storyboards, ecosystem and service designs, prototypes and other materials
  • Collaborate with Group Office experience design community
  • Requirement :

  • University degree holder graduate, ideally in Design-related field
  • With over 6-8 years of work experience in similar capacity as Design team lead, with solid understanding of UX and service design methodologies, guidelines, and processes
  • Designing and creating omnichannel experiences - cross-platform and cross-device solutions.
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