Assistant Personal Shopper
Hong Kong

We are seeking an Assistant Personal Shopper based in Hong Kong to join the growing global Personal Shopping team. The role is primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers.

Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs where ever they are!

Responsibilities :

Reporting to the Personal Shopping Manager, you will hold the following responsibilities

Sales :

  • Proactively assist personal shoppers to target and build personal relationships with highvalue customers in the APAC region
  • Develop anunderstanding of your customers’ fashion and lifestyle preferences
  • Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
  • Ensure that sales leads are identified and prioritised in your daily workload
  • Maximising the use of the technology available to meet your sales targets
  • Customer Relationship :

  • Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers
  • Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
  • Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards
  • Teamwork :

  • Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists
  • Support your team members in their absence to ensure customer service is never compromised and sales are not lost
  • Partner with the customer care team at the Distribution centre to ensure VIP customers issues are resolved swiftly and satisfactorily
  • Customer Campaign :

  • Participate in EIP customer and marketing / partnership events as required
  • Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments
  • Essential Skills & Requirements :

  • 2-5 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage
  • Proficient in MS office, including MS Word, Excel, Power and Outlook
  • Extensive knowledge and interest in the current trends and fashions within ladies wear
  • Ability to work hard and play hard, as part of a growing team
  • An eye for detail and good organisational skills is essential
  • Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
  • You will need to be able to write and speak English and Mandarin fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in all languages
  • Feel comfortable to use English in daily work-related communication
  • Numerate with strong computer literacy, particularly in excel and outlook
  • Must have the confidence to contribute ideas to the working processes at NET-A-PORTER even those outside your day-to-day remit
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