Senior Customer Service Officer - Corporate Banking - Hang Seng Bank
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Customer Service Officer

Commercial Banking Corporate Banking

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-

sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-

Banking services.As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-

made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking high caliber individual to join us as Senior Customer Service Officer.

Principal responsibilities

  • Provide general administrative support to the relationship management team
  • Assist Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency
  • Have regular contract with customers and be able to deal independently with telephone enquiries on operational issues and take prompt follow up action on outstanding matters
  • Facilitate credit approval, check facility related documents and arrange drawdown on a timely basis
  • Support Relationship Mangers on account opening and maintenance process and ensure sufficient KYC has been completed
  • Communicate and liaise with internal parties to resolve customer issues
  • Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking
  • Requirements

  • Diploma or above in Business administration, Finance, Accounting, Economics preferred
  • Previous experience in providing administrative support in banking or professional firms an advantage
  • Understanding of banking operations and its products or services, general knowledge in customer onboarding, trade, investment, insurance, credit approval and related documentation procedures, cash management is an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services of customers
  • Strong self-motivation, ability to work independently but also as a team player, with strong communication and interpersonal skills
  • problem solving skills and effective time management
  • Proficiency in both English and Chinese, with fluency in Putonghua preferred
  • Strong PC user with good MS Office and Excel skills
  • Candidates with less experience will be considered for the position of Customer Service Officer.

    通過點擊“繼續”,我允許neuvo同意處理我的數據並向我發送電子郵件提醒,詳見neuvo的 隱私政策 。我可以隨時撤回我的同意或退訂。