A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Senior Customer Service Officer
Commercial Banking Corporate Banking
Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-
sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-
Banking services.As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-
made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking high caliber individual to join us as Senior Customer Service Officer.
Provide general administrative support to the relationship management team
Assist Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency
Have regular contract with customers and be able to deal independently with telephone enquiries on operational issues and take prompt follow up action on outstanding matters
Facilitate credit approval, check facility related documents and arrange drawdown on a timely basis
Support Relationship Mangers on account opening and maintenance process and ensure sufficient KYC has been completed
Communicate and liaise with internal parties to resolve customer issues
Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking
Diploma or above in Business administration, Finance, Accounting, Economics preferred
Previous experience in providing administrative support in banking or professional firms an advantage
Understanding of banking operations and its products or services, general knowledge in customer onboarding, trade, investment, insurance, credit approval and related documentation procedures, cash management is an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services of customers
Strong self-motivation, ability to work independently but also as a team player, with strong communication and interpersonal skills
problem solving skills and effective time management
Proficiency in both English and Chinese, with fluency in Putonghua preferred
Strong PC user with good MS Office and Excel skills
Candidates with less experience will be considered for the position of Customer Service Officer.