Business Solutions Manager
eTeam APAC
Hong Kong, HK
1天前

DESCRIPTION

  • Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices.
  • Support and align efforts to meet customer and business needs
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
  • Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings;
  • and facilitating project meetings and presentations to all types of diverse audiences

  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary;
  • determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths;
  • and managing customer and supplier relationships

  • Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others;
  • identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results

  • Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level;
  • focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders;
  • identifying business needs

  • Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Assess business process and system inefficiencies
  • Identify ways to increase adoption and customer satisfaction
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyse and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Understand and negotiate needs and expectations of multiple stakeholders
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates
  • Meet with project team regularly to review project deliverables and deadlines
  • Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices.
  • Support and align efforts to meet customer and business needs
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
  • Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings;
  • and facilitating project meetings and presentations to all types of diverse audiences

  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary;
  • determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths;
  • and managing customer and supplier relationships

  • Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others;
  • identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results

  • Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level;
  • focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders;
  • identifying business needs

  • Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Assess business process and system inefficiencies
  • Identify ways to increase adoption and customer satisfaction
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyse and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Understand and negotiate needs and expectations of multiple stakeholders
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates
  • Meet with project team regularly to review project deliverables and deadlines
  • QUALIFICATION AND EXPERIENCE REQUIRED

  • Over 10+ years of experience in Insurance / Financial Services Industry, with a focus on business analysis and / or system analysis
  • Proven track record in specifying user requirements and managing User Acceptance Testing and Implementation Verification Tests
  • Previous project management / Agile experience
  • Knowledge / working experience on JIRA and other tools
  • Strong presentation and interpersonal skills
  • Strong analytical and problem-solving skills along with being organized, structured, assertive are required
  • Excellent verbal and written communication skill
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