Senior Network Administration Managers Job Responsibilities :
Provide day-to-day telecommunication needs & support to backoffice, Call Center, subsidiary, branches, oversea branches users, etc.
Support & maintain telecom change management
Alias with vendors to support & provide solution to Call Center, Trading Floor, branches, subsidiaries' telecom requests
Support & maintain systems including Avaya PABX, trading floor Dealer Board / Turret system, voice recording systems, Audiocodes, IVRS, CTI, etc.
Assist management to execute a series of development projects from planning to implementation, provide and recommend appropriate technical solutions and alternatives for project issues identified
Responsible for the procurement of voice systems, maintenance service and projects
Responsible for the budget management of voice systems, maintenance service and projects
Take responsibilities to complete all jobs assigned from management
Job requirements :
5+ years of experience in Telecom services, with minimum 2 years in finance industry
Expertise in Call Center operational systems, Such as, Avaya ACD & PABX, Nice , Redbox & Verint voice recording system, CTI, CRM, IVR, trading floor Dealer Board / Turret is a 'plus'
Good communication skills and be able to interact in a professional manner with End Users
Possess excellent PC, communication, and organizational skills.
Experience with price comparisons and procurement of RFI and RFP
Ability to work under pressure
Fluency in English ,Cantonese and Mandarin