Billing & Query Handling Manager
DHL EXPRESS
Hong Kong, Hong Kong, Hong Kong
5天前

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Working Location : Ngau Tau Kok

Reporting to the Director, Customer Accounting, you will oversee the Billing team and Query Handling team to manage, monitor and improve the quality of the Company’s billings and of the resolutions pertaining to the queries and complaints from our customers in a professional and effective manner.

Responsibilities :

  • Lead Billing team and Query Handling team to provide quality billing and queries resolutions
  • Work closely with Sales, Pricing, Customer Service, Operations and IT Teams to ensure rate accuracy, billing coordination and billing accuracy
  • Liaise with Shared Service Centre to ensure timely and accurate IBS processes are in place
  • Support and coordinate with Query Handling and Credit Control & Collection Teams in timely resolution of billing queries / disputes
  • Provide services to major customers by regular visits and furnishing solutions to meet their needs
  • Work with counterparts in our Regional Office and overseas stations to ensure our processes are in compliance with global billing standard
  • Lead Billing related projects to improve overall efficiency and productivity
  • Ensure customers opinions towards DHL service quality improvement are collected and shared with related parties for continuous improvement
  • YOUR PROFILE

  • Degree holder in Business or related discipline
  • 8 10 years related working experience, of which 3 5 years in management / supervisory role
  • Solid billing / accounting experience in multi-national company
  • Detailed knowledge of services processes and system knowledge
  • Strong leadership, problem solving, negotiation and project management skills
  • Good interpersonal, communication, and time management skills
  • Analytical, Self-motivated and Customer-oriented and with Business acumen
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Computer literacy in MS Office, exposure in computerized billing systems and processing bunch of data is a must
  • OUR OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit program
  • Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

    We look forward to receiving your application!

    Personal Information Collection Statement Pertaining to Recruitment

    DHL Express (Hong Kong) Limited ("DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the "Ordinance") and DHL's Personal Data Protection Policy (the "Policy") at

    By proceeding to respond to this recruitment advertisement you consent that we may use retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any or other purposes directly related thereto) in accordance with the Policy.

    All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

    You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent.

    Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs dhl.com

    Personal Information Collection Statement Pertaining to Recruitment

    DHL Express (Hong Kong) Limited ("DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the "Ordinance") and DHL's Personal Data Protection Policy (the "Policy") at http : / / www.

    logistics.dhl / hk-en / home / footer / local-privacy-notice.html

    By proceeding to respond to this recruitment advertisement you consent that we may use retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any or other purposes directly related thereto) in accordance with the Policy.

    All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

    You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent.

    Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs dhl.com

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