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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.
A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.
Guerbet (GBT) is listed on Euronext Paris (segment B mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.
Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging.
Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.
For more information about Guerbet, please go to www.guerbet.com and follow Guerbet on Twitter GuerbetGroup
This role will support 50% of the time the SalesForce tool and 50% the BI solutions for APAC.
SalesForce tasks : Maintenance
Maintain Salesforce scopes such as users, groups, accounts, contact, record types to support vital business functions
Proactively seek out & identify needed process improvements, gather feedback & requirements from users
Communicate global core model system changes to APAC users in advance so they understand the change & how to use it prior to implementation without interruption to the user
Create & maintain, reports, dashboards, campaigns & other Salesforce objects / functions
Request Salesforce hierarchy & territories in response to personnel changes in the APAC region to the Global salesforce system administrators
Auditing System Usage & Data Quality in the APAC region
Monitor, improve & audit of data quality & training for users to increase quality leading to 100% of all required data included in Accounts created since go-live
Expand use of Salesforce - attend planning meetings, assist with determining if / how Salesforce can be used in new ways as opposed to purchasing a new internal system
Monitor usage & mentor users / groups needing assistance & assist with migration from older systems / processes into Salesforce
Monitor neglected Leads, Opportunities, Accounts & Contacts as appropriate
Ensure data integrity by merging duplicate Leads, Contacts & Accounts; updates of data as required; removing unnecessary data;
ensuring fields have accurate translations names
Process & Reporting
Create reports, dashboards for each geography within service lines based on necessary analytics
Develop, launch & manage in-depth dashboards & reports for all team functions on both management & individual levels
Manage all processes that impact / relate to Salesforce in coordination with salesforce system owner
Create new reporting capabilities & respond to ad hoc requests as needed
Provide sales & financial data to company executives
Design of a standard Sales Process to be used by all team members in each service line & division based on preference & requirements
Assist sales management to reports and dashboards in Salesforce to help monitor activities, trends, sales, leads & conversion rate
Develop process documentation & field maps - Create new processes & associated reporting
Process creation, documentation & maintenance - Document company processes & workflows in alignment with the salesforce global system administrators
Training & Support
Provide support to Salesforce users in APAC & act as the primary point of contact for end-user support
User assistance, training, adoption & satisfaction. Create & administer training for existing / new users / groups
Provide 1-2-1 training to end-users on an on-going basis
Communicate regularly with user base regarding new features, enhancements & system improvements
Continually seek ways to enhance the end-user experience further
Be the company SME on Salesforce.com for the APAC region
Microsoft Power BI Tasks :
Create reports and dashboards to share insights & trends with company executives and the sales and marketing team in APAC
Required Skills & Background
Bachelor's degree or equivalent education / experience
3 - 6 years of Salesforce or any other CRM administration experience
Strong reporting background using standard reporting tools including standard Salesforce reporting functionality
Knowledge of general concepts of Customer Relationship Management (CRM)
Good knowledge of the standard capabilities of SFDC
Detail-oriented & self-starter with strong written & interpersonal skills
Ability to work independently, as well as part of a team
Team player with a positive"Can Do" attitude
Eager for change & ability to challenge the status quo
Great communication skills with an enthusiastic personality
Computer literate & proficient in standard office applications Word, Excel & Outlook Power BI is a plus
Strong problem-solving skills, data & software application. Knowledge of SAP & Navision ERP would be a plus
Fluent in English
Reasons to join us
Much more than a competitive salary, we offer continued personal development, we offer an interesting opportunity to join our International Team.
When you join Guerbet Group, you
Are choosing the world's leader in the technological sector of diagnostic and interventional imaging
Are joining our 2850 collaborators who are committed every day to offering innovative solutions to improve quality of patient's life in more than 80 countries all over the world
Are joining a company where we value our diverse team coming from various horizon
We # Achieve # Cooperate # Care # Innovate at Guerbet.