Senior Receptionist
A.S. Watson Group
Hong Kong

Role Purpose :

As Senior Receptionist, you areresponsible for supervising 3 other Receptionists on a daily basis, to maintaina professional image of A.

S. Watson Group. Major role is to ensure that thereception unit runs efficiently, and that all reception duties are attendedto.

A typical day in this Role :

  • Coordinate the activities and roster of the Reception Team
  • Meeting & greeting guests in Reception, determine nature of business, and announces visitors to appropriate personnel, monitor visitor access and maintains visitor access card.
  • Managing our PABX switchboard and ensure every phone call is handled in a courteous and professional manner.
  • Prioritize calls, determine purpose of calls, and forward calls to appropriate personnel or department.
  • Update conference room booking calendars and handling name card printing
  • Receives, sorts and routes mail and publications, handling courier invoices & payment
  • Responsible for arranging couriers, ensure the efficient processing of incoming and outgoing mails.
  • Provide administrative support like scheduling meeting room, printing of name card and assist Office Services Department when needed
  • Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
  • Maintain the reception area (Ground Floor & Executive Floor) in a neat and orderly fashion to include visitor reading materials
  • Provide support according to the directives the Office Services Manager.
  • This job is a good fit for You if :

  • You have strong service mindset
  • You are mature and have a chatty and cheery personality.
  • You are motivated and enjoy teamwork across different culture
  • What we look for :

  • Higher Diploma or above in Business Management / any Business-related major is preferred
  • Good command of English and native Cantonese
  • Knowledge of standard procedures and practices in an office
  • Strong verbal & written communication skills with people across many functional areas
  • Ability to flow well with visitors to the office, and also to maintain a cooperative relationship with other colleagues
  • Ability to work effectively and to multitask in a high traffic, high visibility area
  • Creative thinking and problem-solving skills
  • Ability to understand and keep to instructions, whether oral or written
  • Proficient with Microsoft Office, including Words, Excel & Outlook
  • We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group.


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