Assistant Digital Customer Engagement Manager
Axa
HONG KONG
1天前
  • Understand business objectives, define business values, conduct gap analysis & feasibility and kick off the initiative independently as a digital feature owner
  • Manage business stakeholders to understand rationale, ensure cost vs benefit analysis is conducted thoroughly, and work closely with the overall Product owner to ensure initiatives are in line with the organization & business vision & priority
  • Define the KPIs & collaboratively work on targets, establish a framework for the feature
  • Working and guiding the junior team members to gather requirements, document user journey, define process maps and seek for all the required approvals & clearances
  • Conduct market research & make recommendations based on research & analytical data to define the UI / UX approach
  • Working with UI / UX team to drive & define the wireframes & prototype, review & finalize the user journey after liaising with the peers & relevant stakeholders
  • Contribute & monitor the delivery with the scrum team by prioritizing the initiatives, as well as collaborate with other scrum teams to align on the overall dependencies, ensure timely readiness of user stories & other collaterals for development, monitor the progress & work with scrum masters to address any impediments or roadblocks
  • Collaborate with the analytics team for application activity tracking via GA and establish a tracking framework
  • Work with internal & cross-functional BAs as an individual feature owner and independent contributor in the scrum team for digital projects
  • Manage the junior team members to provide guidance & coach in the project development
  • Define & review the test approach methodology & framework, provide feedback to team members to incorporate complete coverage
  • Review training materials & conduct end user and stakeholders training, internal teams training & arranging for a handover
  • Monitoring the feature adoption and usage, drop off based on analytical data, feedback into product backlog for the journey improvement
  • Your Profile

  • Bachelor of Business Administration, computer science, engineering or equivalent
  • 5+ years of experience in business analysis, digital transformation with sound insurance knowledge is preferred
  • Tech savvy with quick learning & problem-solving skills, CX focused, empathetic & quick learning skills is preferred
  • Ability to work under pressure, handle clients & business stakeholders enquiries, and constantly advocate & promote the digital platform usage
  • Having a digital marketing, content writing & management background is preferred but not mandatory
  • Resilient, quick learner, excellent team player, with people management skills would be an advantage
  • Excellent communications skills with fluency in Cantonese & English
  • About AXA

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    About the Entity

    ABOUT AXA HONG KONG AND MACAU AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over million customers 1 in the region.

    In addition to being the #1 global Property & Casualty commercial lines insurer 2 , we are also one of the largest health protection providers in Hong Kong and Macau.

    Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do.

    We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers.

    We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

    2 AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined

    What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.

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