The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience and CRM to local and overseas customers of The Hong Kong Jockey Club.
It operates 88 Race Meetings a year, 33 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
You will report to Segment Manager and
perform statistical data analyses and advise actionable insight from the result on business issues
prepare and evaluate business performance result for Management
track KPI performance to formulate follow up actions
lead customer management projects on customer targeting, lists preparation and post campaign analysis
automate regular analyses and reports generation
ad-hoc assignments as per requested
You should have
a degree, preferably in Statistics, Quantitative Analysis, Computer Science, Data Science or equivalent with minimum 5 years' relevant experience in statistical customer analysis or computer programing
strong business acumen and analytical mindset
good programing skill and well experienced in automation of process and management reports
experience with relational database, able to understand, maintain and compose database query scripts
to be capable in handling voluminous data and in writing efficient queries, and be experienced in various data transformation techniques to aggregate transactional data
to be well-versed with SQL, SAS, VBA, R, C# and other MS Office applications
exposure to Big Data analytic, e.g. machine learning, Hadoop, is an advantage
passion and knowledge of horse racing are distinct advantages
good interpersonal and communication skills
ability to multitask and meet deadlines
candidate with less experience will be considered for Customer Analyst)
Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.
Contract renewal will be subject to mutual agreement between the Club and the individual.