Process Planning & Management Professional -Team 3

China Construction Bank

Hong Kong

5天前

Main Responsibilities :

Initiate, lead and involve in product and / or process innovative projects

Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives

Act as a bridge between Fintech Division, business and end users to ensure smooth system implementation

Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal / external compliance requirements and minimize operational risks

Establish detailed User Acceptance Test plans and test scripts / procedures; coordinating such testing for branches / non-branch end users

Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.

and draft procedures manuals

Arrange process change deployment by preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.

Conduct formal user training on process related areas before major product / system roll out, and maintain qualified trainer accreditation from Human Resources

Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident / customer complaint DisplayQualifications("- Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines

Minimum 2 years relevant experience in banking or financial industry

Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support

Strong knowledge of Investment / Insurance systems, Investment / Insurance products, and related regulatory requirements on the selling processes

Proficiency in both written and spoken English and Chinese (including Mandarin

Experience in procedural manual writing is an advantage

Meticulous at work, good analytical and logical thinking skills with strong PC knowledge

Self-initiated, with good negotiation, communication and interpersonal skills

Customer-oriented and able to work under pressure Requirements : - Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines

Minimum 2 years relevant experience in banking or financial industry

Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support

Strong knowledge of Investment / Insurance systems, Investment / Insurance products, and related regulatory requirements on the selling processes

Proficiency in both written and spoken English and Chinese (including Mandarin

Experience in procedural manual writing is an advantage

Meticulous at work, good analytical and logical thinking skills with strong PC knowledge

Self-initiated, with good negotiation, communication and interpersonal skills

Customer-oriented and able to work under pressure

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

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