Senior Officer, Officer, IBG Branch Operations
DBS Bank (Hong Kong) Limited
Hong Kong, Hong Kong
3天前
source : eFinancialCareers

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Customer Related

  • Ensure the highest standard of customer services.
  • Look after the conducts of accounts and take note of any abnormalities or irregularities.
  • Maintain appropriate level of contact with internal / external customers.
  • Operations Related

  • Familiar with the application systems in the Bank.
  • Override transactions beyond the authority of tellers and ensure the regularity of such transaction.
  • Check and sign the transaction vouchers and computer output reports.
  • Monitor operational control, with particular attention to transactional execution.
  • Pay attention to the general internal control requirement and any possible fraudulent behavior manifested by the subordinates.
  • Hold keys to vault, safe and cabinet, and other important keys.
  • Familiar with HKAB, statutory requirements and relevant regulations
  • Ensure the tasks assigned by AVP / Senior Associate are completed in a timely manner.
  • Perform independent review functions or other operational duties from time to time designated by AVP / Senior Associate .
  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required.
  • Employee Related

  • Monitor performance of Assistant Officer, with particular attention to initiative, operational efficiency and service standards.
  • Advise AVP / Senior Associate of any unsatisfactory performance on the part of the Bank Assistants so that early action can be taken to improve the situation.
  • Organizational

  • Supervise the teller / back office terminal operations on a day-to-day basis.
  • Report to AVP / Senior Associate on a regular and ad hoc basis.
  • Provide useful information and valuable suggestions for AVP's reference in decision making.
  • Keep informed of all relevant bank policies.
  • Effectively communicate within own unit and with other bank department / divisions.
  • Requirement

  • Post-secondary Education
  • Minimum 3 years' experience in banking operations, preferable in branch operations.
  • Solid branch operations experience.
  • Strong customer relations and communication skills.
  • Good leadership skill.
  • Good in both English and Chinese.
  • Knowledge in PC.
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    We regret only shortlisted candidates will be notified.

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