Account Manager Operations
Kowloon, Hong, HK

Job Family : Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world.

At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.

Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

Sabre Hospitality Solutions, a Sabre Holdings company, has a vacancy for the following full-time position based out of Hong Kong :

Account Management Operations (AMO)

Sabre Hospitality Solutions (SHS) is an industry leading provider of ASP-based reservations solutions to the Hospitality Industry and a part of Sabre Holdings, one of the leading Travel Technology providers in the world.

Our team is rooted in hospitality and technology fuels everything we do. We are powered by innovation with a relentless dedication to maximizing revenue for every hotelier.

With the power of one platform, we are evolving the way people experience hospitality. We’re seeking an enthusiastic executive for our Account Management Operations to support our Account Management team and manage an assigned portfolio of hotel customers.

Roles & Responsibilities :

  • Under general direction, be responsible for interacting with customers and account managers.
  • Managing Salesforce related processes and assist with reporting needs.
  • Support customer meeting preparations such as business review presentation, audits and report / data extraction.
  • Develops and maintains positive customer relations and coordinates with various functions within the organization to ensure customer requests are handled appropriately and in a timely manner.
  • Act as point of case escalations for Account Managers / Directors for critical cases assist with coordination and follow ups with internal support and billing functions.
  • AMO will own a portfolio of low touch accounts within the region.
  • This segment of accounts usually require limited account management support, with primary support provided by first level front line support such as Customer Care Desk.
  • Offers as a conduit to SHS and extension to assist with more complex issues if the need arises.
  • Qualify leads from low touch accounts and will escalate and / or assist with further cultivation of the opportunities with Account Managers / Directors.
  • Transitional resource for turnover and Account Manager / Directors on extended leave as required by business needs.
  • Job Requirements

  • Minimum 2 years of relevant experience in the hospitality industry; ideally in CRS or direct hotel background.
  • Advanced computer skills, especially with Excel and Powerpoint.
  • Experience working with Salesforce CRM.
  • Ability to handle multiple projects with good time prioritization skills will be critical to the success of this role.
  • Experience / success working independently (remotely) as part of a team.
  • Self-starter with the ability to learn quickly.
  • Mandatory language requirement (written and verbal) : English. An addition language Cantonese would be preferred.
  • Strong interpersonal skills with ability to communicate at all levels
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  • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

    Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

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