At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence.
We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.
In just over a decade, PitchBook has reached over 2,100 global employees with offices worldwide, and we're not slowing down! Consistently recognised as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun.
At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role :
Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook.
Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook platform.
As a Customer Support Specialist, you will provide direct customer support via phone, email and chat to existing PitchBook clients.
You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need.
Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.
Primary Job Responsibilities :
Skills and Qualifications :
If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.