At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.
We foster a culture of inclusion through : Talent, Education & Communication, Employee Groups and Celebration.
Responsible for establishing the SC ecommerce DC operations and the on-going customer fulfilment and delivery operations for the APAC business.
Essential Duties & Responsibilities
Ensure the day to day execution for e-com fulfilment operations in Hong Kong DC
Follow up on DC receipts, put away timing and compliance
Detailed management of specific picking and packing processes
Be a key coordination point with the regional contact centre for inventory checks, returns management and issue resolution
Work closely with 3PL in planning to forecast and demands to ensure appropriate resources are deployed to ensure order pick / pack operations, and order delivery transportation network fulfilled at agreed service levels
Establish and monitor performance KPI's for all critical aspects of the Fulfilment lifecycle, DC operations and 3PL performance
Ensure alignment with retail operations fulfilment, to ensure opportunities are leveraged to minimize costs and ensure service commitment
Ensure quality compliance in gift boxing, presentation and CYO program
Manage inventory and reordering of all operational consumables and supplies
Actively support the Contact center, Finance, and other internal functions in resolving exception issues
Support Hong Kong Operations Lead in ensuring regional initiatives (Product, Solutions) are implemented locally
Validate supplier invoices and ensure correct allocation to accounts, through coordination with Finance teams
Develop and produce operational reports as required
Experience, Skills & Knowledge
Diploma holder or above in Logistics / Supply Chain Management / Statistics / Industrial Engineering or related discipline
Minimum 4 years work experience experience and 2 years or above experience in managing 3PL service providers in relations to Ecommerce services
Ability to implement a score card to improve and upgrade the business on a seasonal basis
Good negotiation & influencing skills
Strong analytical expertise and MS Excel skills.
Ability to prioritize and execute multiple activities
Concise presentation and communication skills, both spoken and written English preferred.
Able to undertake some travel within Asia and globally (if required)
E-commerce fulfillment Manager