Customer Support Associate
Causeway Bay, Hong Kong

Location : Hong Kong

Department : Customer Success

Type : Full time

Start Date : Jan 2020

Package : Competitive salary and bonus + health plan

Base Salary : HKD 230,000 †HKD 300,000 (based on experience) + bonus

About LoopUp

The LoopUp Group is a fast-growing software company, headquartered in London with global operations. The success of our software-as-a-service (SaaS) solution, which helps business people host better remote meetings, has led to rapid expansion of our team †and this is set to continue, especially in the APAC region.

Over 2,000 Enterprise companies worldwide trust LoopUp with their remote meetings. Outside of London, we have major offices in Hong Kong, Sydney, Jakarta, San Francisco, New York, Boston, Berlin, Malmo and Barbados, with further international expansion planned for 2020.

We’re a fresh, energetic firm with a vibrant culture. At LoopUp, people work hard, and you very much get out what you put in.

We’re a meritocracy. If you work hard and do well †with our help and support †there are no limits to your speed of progress.

We’re on an exciting journey, and we invite you to apply to join us on the ride.

About the Role

We are currently seeking ambitious and hardworking individuals in Hong Kong, to join our world-class Customer Success team.

Upon joining, you'll participate in an intensive training program covering all aspects of the role, company, and product, as well as the various technologies we use to manage success throughout the customer journey.

Your role will be focused on our growing APAC business, but you’ll also work internationally with our teams in the UK, Europe, and the US.

Our Customer Success team knows our products inside and out, providing support and training to customers, helping them to understand how to get the most out of LoopUp based on their business needs.

Every day is different, but primarily, the CS team manages inbound support requests via email and over the phone, working cross-functionally with other departments (including Sales, Account Management, Operations, Engineering and Product) to identify and solve any issue or request that the customer might have.

You’ll be working closely with the Sales and Account Management teams to develop our customer base world-wide. The Customer Success team also play an integral role working with Network Operations and Product, ensuring that our platforms are intuitive and easy-to-use.

Our ability to onboard customers and drive their enthusiasm for LoopUp ultimately drives our customers’ usage of the product, which in turn has a direct result on revenue.

During your career in Customer Success, you'll receive continued training to develop the areas of your role in which you shine brightest.

During your career at LoopUp, you'll receive continued career development and support from our global management team.

We are a true meritocracy - If you work hard and do well with our help and support there are no artificial limits to your speed of progression.

About you

  • Have at least one years’ experience in a similar support role
  • Fluent in written and spoken English, Cantonese & Mandarin
  • Passionate about working in a fast-paced, high-growth environment
  • Hungry to work hard, learn and progress †a self-starter!
  • Are a go-getter who will put yourself forward to make things happen
  • Take pride in what you do and have a desire to exceed expectations
  • Willing to learn and take feedback
  • Are a natural communicator †both in listening and speaking / writing
  • Have a strong appreciation for prioritization, time management and attention to detail
  • Professional, but fun!
  • Hold a BA / BS or equivalent degree in any discipline (preferred)
  • Legal right to work in Hong Kong
  • LoopUp always looks to develop and promote internally. We offer a competitive base salary and bonus that will be dependent on the level of experience, and competitive with the market.

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