Part-time Customer Care Representative (Hotline)
The Hong Kong Jockey Club
Hong Kong
6天前

The Department

The Integrated Contact Centre of Betting Control and Customer Operations Department provides one-stop service for the Club’s customers and general public.

By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc. on 24x7 basis.

You will

  • handle and record telephone enquiries and feedback from customers with courtesy and efficiency, such as betting products
  • support racecourse venue reservation in a professional telephone manner
  • utilize communication skill and extensive product knowledge to meet customers' needs
  • You should have

  • DSE / HKCEE or above
  • 1-2 years working experience in customer service field, preferably in call center environment
  • customer-oriented and passionate with good customer service and interpersonal skills
  • excellent communication skills in both Chinese and English or Putonghua
  • familiar with Chinese word processing
  • Pay-rate : $62 per hour

    $62 per hour

  • Shift Hour(Mon-Sun / PH)- T2 : 9 : 00 am 5 : 00pm
  • T3 : 11 : 00 am 8 : 00 pm
  • U1 : 8 : 00 pm 2 : 00 am
  • U2 : 7 : 00 pm 12 : 00 midnight
  • Average 4-8 working hours per day and 3-5 days per week. Actual working hours depend on operational need and on rostering basis.
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