Part Time Customer Care Officer, Premier Relationship - Contact Centre Business
HSBC Group
Kowloon, Hong Kong
2天前

Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Join our Award Winning Team

Our award-winning Contact Centre Business has received multiple accolades from The Hong Kong Call Centre Association (HKCCA) across several areas such as both Inbound and Outbound Contact Centre of the Year and Contact Centre Trainer of the Year.

We’ve also been awarded the Grand Award of the Year 2019’, for the 8th year in a row, which is a great testament to our colleagues who strive to provide customer-first service, making the Contact Centre a great place to work.

Our Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities.

The value of our Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Part Time Customer Care Officer .

Principal responsibilities

Handle inbound customer calls from our Premier customers

Provide high quality service to our customers and help resolve their queries at first contact where possible

Listen to our customers, understand their needs and offer relevant products, services and solutions

Achieve individual performance expectations and development

Maintain appropriate operational risk control and compliance in all activities

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