Fraud Analytics Manager, WPB COO - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Fraud Analytics Manager

WPB COO Office

The role of Fraud Analytics Manager will develop and implement strategies to prevent and reduce fraud and take a significant role in the identification, investigation and prosecution of all fraudulent activities.

We are currently seeking a high caliber professional to join our department as Fraud Analytics Manager .

Principal responsibilities

  • Manage fraud management information and identify fraud risk exposure to minimize fraud risk exposure to WPB
  • Identify fraud risk exposure in business initiatives / services and products
  • Provide latest fraud statistics to facilitate fraud control strategy
  • Directly influence the operational effectiveness of the functional unit
  • Co-ordinate and manage projects; typically working on large, moderately complex projects / assignments
  • Support decisions through advice, counsel or services in area of specialization
  • Adhere to and actively support established policies and procedures
  • Support and embed change initiatives
  • Qualifications

  • University degree in Business Administration or other relevant qualification
  • Strong risk management and governance experience including 3 lines of defense criteria
  • Solid experience in fraud processes and controls
  • Strong understanding of the digital payments world and strategies used for digital payment fraud prevention
  • Strong understanding of the HSBC global organization
  • Past working experience in a fraud analytics would be an advantage
  • Strong analytical skills, ability to use statistical packages including base, SAS, SAS enterprise guide and SQL and familiarity with the SAS EFM software platform / fraud rule writing approaches
  • Ability to assess multiple attributes, analyze for outcomes and make decisions that deliver against all components of the business
  • Ability to articulate complex and sensitive information and situations in meaningful and easily understood terms
  • Confident to challenge when dealing with senior stakeholders
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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