Senior System Analyst/ System Analyst, Pension Administration
Hong Kong, HK, HK

T The Team

The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.

Our services include :

  • Keep records of scheme benefits
  • Process contributions and benefit payments
  • Handle investment election and switching
  • Issue annual benefit statements
  • Maintain member website for members to access scheme information
  • Provide member hotline for enquires
  • Prepare schemes’ financial statements
  • Assist annual audit and annual return
  • The Role

  • Responsible for managing all system maintenance and monitoring in UAT stage and after go-live. (Except enhancement and development)
  • Responsible for go-live system financial / pension data routine update.
  • Be one of members in project delivery team in providing testing services for applications development / enhancement / maintenance of our large scale, mission critical project in Pension industry
  • After development and implementation, take charge of daily network monitoring, performance tuning, configuring, and troubleshooting.
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Perform Window OS system and business application administration, including system setup and backup, software installation, patch upgrade, system monitoring and health checks.
  • Manage network servers and technology tools
  • Set up accounts and workstations.
  • Ensure security through access controls, backups, and firewalls.
  • Coordinate with IT infrastructures & data security team and Work closely with Corporate IT Team and Own the management of the team's O365 email system.
  • Work closely with Corporate IT network and server Infrastructure team and own the management of the team's network & server infrastructure.
  • Work closely with Corporate IT BCP and Disaster Recovery team and own this area on behalf of the team.
  • Work closely with Corporate IT Database Administration Team to perform database performance tuning, patching, change management, upgrade.
  • Work closely with Corporate IT Security Team and own the management of the team's system security.
  • Prepare system documentation and procedure & user manuals. Be the owner of procedural documentation and relevant reports generation.
  • Support development team's UAT environment management.
  • Manage non-office hours IT support where required
  • Design, manage and monitor system of on-premise IT infrastructure & cloud platform.
  • Provide advice and consultancy service to project team with system architecture design.
  • Responsible for maintenance, upgrade, backup and deployment of production and UAT SQL Server databases and its data.
  • Communicates with application developers for technical support and issue resolution
  • The Requirements

  • Higher Diploma or above in Information Services or related disciplines;
  • Experience with databases, networks (LAN, WAN) and patch management.
  • Knowledge of system security (, intrusion detection systems) and data backup / recovery.
  • Proficient Windows Operating System and SQL scripts.
  • Solid experience and working knowledge in Windows Server, MS SQL Service and MS Office;
  • Proficient in Office 365 cloud services including Exchange Online, SharePoint, OneDrive, Knowledge in Windows, Windows Server and Microsoft Active Directory
  • Good analytical and problem solving skills
  • Capable to follow up details with accuracy
  • Good team player
  • Good communication skills in both English and Cantonese
  • What can we offer you?

    In return you will be rewarded with a competitive salary and a comprehensive benefits package including : a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.

    We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

    WTW is an equal opportunity employer.


    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“繼續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。