Senior System Analyst/ System Analyst, Pension Administration
WTW
Hong Kong, HK, HK
5天前

T The Team

The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.

Our services include :

  • Keep records of scheme benefits
  • Process contributions and benefit payments
  • Handle investment election and switching
  • Issue annual benefit statements
  • Maintain member website for members to access scheme information
  • Provide member hotline for enquires
  • Prepare schemes’ financial statements
  • Assist annual audit and annual return
  • The Role

  • Responsible for managing all system maintenance and monitoring in UAT stage and after go-live. (Except enhancement and development)
  • Responsible for go-live system financial / pension data routine update.
  • Be one of members in project delivery team in providing testing services for applications development / enhancement / maintenance of our large scale, mission critical project in Pension industry
  • After development and implementation, take charge of daily network monitoring, performance tuning, configuring, and troubleshooting.
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Perform Window OS system and business application administration, including system setup and backup, software installation, patch upgrade, system monitoring and health checks.
  • Manage network servers and technology tools
  • Set up accounts and workstations.
  • Ensure security through access controls, backups, and firewalls.
  • Coordinate with IT infrastructures & data security team and Work closely with Corporate IT Team and Own the management of the team's O365 email system.
  • Work closely with Corporate IT network and server Infrastructure team and own the management of the team's network & server infrastructure.
  • Work closely with Corporate IT BCP and Disaster Recovery team and own this area on behalf of the team.
  • Work closely with Corporate IT Database Administration Team to perform database performance tuning, patching, change management, upgrade.
  • Work closely with Corporate IT Security Team and own the management of the team's system security.
  • Prepare system documentation and procedure & user manuals. Be the owner of procedural documentation and relevant reports generation.
  • Support development team's UAT environment management.
  • Manage non-office hours IT support where required
  • Design, manage and monitor system of on-premise IT infrastructure & cloud platform.
  • Provide advice and consultancy service to project team with system architecture design.
  • Responsible for maintenance, upgrade, backup and deployment of production and UAT SQL Server databases and its data.
  • Communicates with application developers for technical support and issue resolution
  • The Requirements

  • Higher Diploma or above in Information Services or related disciplines;
  • Experience with databases, networks (LAN, WAN) and patch management.
  • Knowledge of system security (, intrusion detection systems) and data backup / recovery.
  • Proficient Windows Operating System and SQL scripts.
  • Solid experience and working knowledge in Windows Server, MS SQL Service and MS Office;
  • Proficient in Office 365 cloud services including Exchange Online, SharePoint, OneDrive, Knowledge in Windows, Windows Server and Microsoft Active Directory
  • Good analytical and problem solving skills
  • Capable to follow up details with accuracy
  • Good team player
  • Good communication skills in both English and Cantonese
  • What can we offer you?

    In return you will be rewarded with a competitive salary and a comprehensive benefits package including : a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.

    We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

    WTW is an equal opportunity employer.

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