Junior Customer Success Advocate
Ecovadis
Hong Kong, Hong Kong
5天前

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world.

Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the world.

EcoVadis seeks a Customer Success Advocate to join our highly successful APAC Sales Team.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

Your primary responsibility is to provide support to the Customer Success Manager (CSM) team.

Your tasks will include (but will not be limited to) :

Responsibilities

Collaborate with CSMs (customer success manager) to ensure effective implementation of the EcoVadis solution to their portfolio of customers

Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data

Data analysis and presentation preparation

Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)

Technical & Support Management

Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Others

Lead and / or support a variety of Customer-focused projects

Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

1 year + successful Customer Support experience with large accounts acquired in a fast paced environment.

Excellent communication skills (Both written and verbal)

Fluency in English and Chinese is a must, proficiency in additional languages would be a plus.

Bachelor's Degree required

Strong skills in Google Suite and MS Office, especially exceptional Excel skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and organize / integrate large amounts of information into concise presentation) and PowerPoint

Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment

Problem solver with strong attention to detail

Ability to work well in an international and multicultural environment

Self-driven, results oriented and team player

International exposure is a must

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