Health Club Receptionist
Hilton
Hong Kong, Hong Kong, China
5天前

JOB DESCRIPTION

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience.

A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards :

  • Assist guests and clients in an appropriate and timely manner
  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Adhere to cash handling procedures
  • Interact and communicate effectively with clients, members, team members, guests, and management team
  • Up-sell with latest departmental incentives
  • Report accidents, maintenance issues, or other incidents
  • Ensure compliance with all health and safety regulations
  • What are we looking for?

    A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Strong interpersonal skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Excellent attention to detail
  • High standards of cleanliness
  • Ability to work in a consistently professional and helpful manner
  • Previous experience of reception duties
  • Qualification in an admin course or similar topic area
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

    报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    郵箱地址
    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表