Officer, Customer Service
Hong Kong, CH

Responsibilities :

  • Handle customer / business partner / regulator enquiries through different means, such as walk in, phone, fax, email, etc.
  • to deliver excellent customer service without any delay;
  • Collaborate with business partner or different internal teams to deliver quality customer service;
  • Process real-time customer information change in high accuracy with processional manner;
  • Process policy servicing transactions, billing and collection within the compliance and governance framework, complete within target turnaround time and with zero error;
  • Being able to report and escalate the daily operations issues to manager and further propose any improvements for review;
  • Being a team player to back up other functions for service continuity purpose;
  • Participate in service enhancement or ad hoc projects.
  • Qualifications :

  • Diploma or equivalent;
  • Minimum 2 years of experience in life insurance operations / customer service, in-depth knowledge of universal life product and understanding of Annual Statement / Inforce Illustration will be an advantage;
  • HKIA licensing;
  • Excellent customer service skills with customer centric mind set;
  • Good knowledge of AML guidelines, including CDD requirements of different corporate types;
  • Proficient in spoken and written English and Mandarin;
  • Proficient in Microsoft Word and Excel;
  • Able to work with minimal supervision and deliver high quality business results;
  • Good interpersonal and communication skills.
  • Interested candidates are invited to submit the application with detailed resume stating educational background, working experience, current salary package, email and phone contact number to HR.


    Personal data collected will be used for recruitment purposes.

    Personal data of unsuccessful applicants may be retained up to two years only.


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