Technical Account Manager
Causeway Bay, Hong Kong

Preferred Qualifications


Works collaboratively with Sales, ASE and the customers to determine their needs and identify appropriate solutions. Providing pre-sales support in sales cycle and co-ordinate the resources from Global Delivery Team to make sure the project success and attain customer satisfaction. Has good working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews. Strong knowledge of Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments. PMP and basic ITIL Certification is desirable as well demonstrated competency in interpersonal skills, business acumen, relationship building, conflict management, time management and team building. Extensive customer face-to-face experience at middle or executive levels, solid industry experience/knowledge, and demonstrated expertise in large (multi-site or international) IT projects.

Relevant Experience:

  • Computer Science/Engineering degree or related discipline with 10+ years of related experience (Technical degree with related experience is also considered)
  • A minimum 5 year of experience in managing and leading IT service delivery projects
  • Oracle eBusiness Suite or Oracle Database technical knowledge and background is essential such as implementation, setup and support.
  • Able to directly communicate with IT users, and provide holistic view of IT architecture of heterogeneous environments
  • Hands-on experience of any of the followings is a plus: eBusiness cloning and patching, Oracle DB administration and setup
  • Experience in system tuning and trouble-shooting is a plus
  • Strong in planning, organization and time management skills
  • Holding a PMP certification is a plus
  • Self-motivated, able to work independently under pressure, multi-tasking and energetic
  • Good Communication Skill and Fluent English and Cantonese speaking preferred
  • Detailed Description and Job Requirements





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