Manages and coordinates implementation for new and existing customers. Provides focused service for Individual and Group policies.
Develop and maintain interpersonal relationships with external and internal customers.
Position Summary / Mission
Provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors.
Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)
Ensure timely and accurate processing of new business, renewals and mid-term adjustments
Perform quality control checks on processed policies
Maintain accurate customer records according to department policies.
Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments
Communicates effectively and timely to internal and external constituents
Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies
Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements
Maintains Case tracking tools to meet constituents and business goals
Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and / or member activity (FCA TCF and market specific requirements)
Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations
Ensure that products and services are aligned with customer s requirements and commitments are met
Behaviors Background / Experience Desired
Solid Administrative experience (attention to detail)
Some experiences in similar industry
Strong MS experience
Organized & able to prioritize
Able to work with high volume
Good communication skills verbal & written
High School or equivalent diploma or above