Education Ambassador
THE ESTÉE LAUDER COMPANIES
Yau Tsim Mong, China
1天前

Education Ambassador, Jo Malone TR HK / MC / TW

Brand : Estée Lauder Companies

Description

  • Sales Performance
  • To sell our product range and achieve retail sales targets set by the company through the Retail Operations Manager.

    Coach Stylists where necessary and highlight training opportunities to Education Executive / Manage / Regional Manager and / or Retail Operations Manager.

  • Productivity
  • Achieve all KPI’s as outlined by Brand Manager / Retail Operations Manager and / or Education Manager / Regional Manager.

    Support and develop Stylists to ensure that they have the skills required to successfully achieve brand KPI’s.

  • Service Performance
  • Lead by example through delivering exceptional customer service levels at all times.

    Drive service standards through coaching / feedback and the execution of the Service Accreditation Programme.

    Liaise with Education / Executive / Manager / Regional Manager to create workshops that maintain and improve levels of service in all the Boutiques.

  • Events
  • Execute Deluxe Service according to the Deluxe Service guidelines as directed by Retail Operations Manager / Brand Manager.

    Provide coaching and feedback to Stylists ensuring the successful planning, appointment booking and execution of Deluxe Service.

  • Stylist Support
  • Work alongside the Stylists to identify and address training opportunities in the Boutique.

    Ensure consistency in the customer experience at the boutique through the execution of the Service Accreditation Programme, following target guidelines issued by Global Education.

  • Education Support
  • Conduct strategic follow up of classroom education to ensure successful roll out of training initiatives in all boutiques.

    Assist, as required, with the facilitation of core education programmes and directed by Brand Manager / Retail

    Operations Manager and / or Education Executive / Manager / Regional Manager.

    Identify regionally relevant education opportunities and highlight these to Education Executive / Manager / Regional Manager and / or Brand Manager / Retail Operations Manager through regular feedback and reporting.

  • Image
  • To maintain personal grooming to the standards as set by the Company. Only Jo Malone London fragrance products are to be used during working hours.

    Maintain the brand image at the counter by cleaning counters, tester stands and displays.

    Merchandising of counter and displays.

    Qualifications

    Education minimum a Diploma holder preferred

    Minimum 2 years in a training position preferably within the cosmetics or travel retail industry

    Strong knowledge and prior experience in the fragrance industry is a plus

    Have a passion for selling luxury brands and delivering high-touch services with the understanding in retail business and market with excellent customer service skills and standards

    Great communication skills in Mandarin & Cantonese (both written and oral, in traditional and simplified Chinese) is a must.

    Ability to communicate in English is a plus

    Great presentation skills and organized in instructional training

    A self-motivator who is passionate, energetic with the ability to motivate and energize others

    An excellent team player with great interpersonal skills

    Resourceful, flexible, well organized, highly disciplined with the ability to multi task and stability to handle stressful and demanding situation

    Expected to spend 80% of the time coaching in the field

    Willingness to travel 50% of the time regionally (Macau & Taipei and any possible new cities as assigned along with expansion), as well as internationally for training seminars and conference.

    Job : Education / Training

    Primary Location : Asia Pacific-CN-91-Yau Tsim Mong

    Shift : 1st (Day) Shift

    Travel : Yes, 50 % of the Time

    Job Number : 1915024

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