Sr. Site Reliability Engineer / Site Reliability Engineer
Hong Kong, Hong Kong


Harmonic, the worldwide leader in software-based cable access and video delivery solutions, enables media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally.

We revolutionized cable access networking via the industry’s first virtualized cable access solution, enabling cable operators to more flexibly and efficiently deploy gigabit internet service to consumers’ homes and mobile devices.

Whether simplifying streaming via innovative SaaS platforms and software-based appliances or powering the delivery of gigabit internet services, we are changing the way media companies and service providers monetize live and on-demand content on every screen.

More information is available at

Role Description

We are looking for Senior Site Reliability Engineer to join the team in supporting Harmonic VOS platform, Harmonic’s next generation video delivery infrastructure operating in the clouds (AWS, GCP, Azure, etc.

and on-premises environments.

You will be based in our Hong Kong R&D Center, one of our global innovation hubs conveniently located above the Mong Kok MTR station.

You will be partnering and collaborating with a team of geographically diversed engineers to improve customer systems and smooth running after deployment.

What you will be doing :

  • Leading the rolling out of the new SaaS Products and Features with reliabilities and operation readiness.
  • Manage the SaaS Products on different Cloud Platforms with system upgrades or maintenances
  • Carry out different preventive checking and testing the SW releases before rolling out to the customers.
  • Support the customers on our Video Streaming Products
  • Handle customer communications related to production issues, analyze and resolve performance, scalability and reliability issues
  • Troubleshooting to identify root cause of issue(s) and restoration action required across the application stack
  • Work on-call rotation for escalation purpose (when required)
  • What you should have :

  • Bachelor degree or above in Computer Science, Computer Engineering, Electronic Engineering, Mathematics, Physics or related disciplines
  • Experience in : protocols HTTP, HTTPS, RESTconfiguration management. i.e. Ansible... video systems (encoding & distribution of video in OTT systems)relevant network knowledge : TCP / IP, UDP, ICMP, IP packets, networking routing and load balancingcustomer support / solution engineeringLinux environment from installing, configuring OS environment to deploymentProject and Program managements
  • Solid experience on
  • Knowledge in programming languages such as JavaScript, Python
  • Familiar with AWS, Azure, Google Cloud Platform, Kubernetes and Docker
  • Successful candidates may have the opportunity to :

  • partner with our innovative teams across the globe to create the next technology for video streaming and potential career opportunity in Harmonic Canada R&D center.
  • learn & gain real-world experience in : Cloud platforms : AWS, Azure, GCPSoftware Orchestration technologies : K8S, Mesos, Marathon etc.
  • Media processing technologies : HEVC, H.264, MPEG2, AVC etc.Scalable, highly available mission-critical distributed systemsAutomated monitoring and recovery development for highly scalable systems

    Remark : Candidate with less experiences would be considered as Site Reliability Engineer.

    At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success.

    Together, we achieve excellence through creativity and innovation, build relationshipsbased on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.


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