Visitor Services Officer (1 Year Contract)
Hospitality Company
Hong Kong, Hong Kong
source : RegionUP

Visitor Services Officer (1 Year Contract) Description Responsibilities :

  • Handle visitors’ enquiries and provide updated and comprehensive information to visitors at the Visitor Centres and Event / Cruise information desks
  • Act as an itinerary consultant to proactively recommend activities and attractions to visitors according to their needs and wants to ensure visitors’ satisfaction
  • Promote tourism products and current or upcoming event so as to maximise visitors’ participation and enrich their experience
  • Report visitors’ feedback on the company’s initiatives, tourist facilities and VS information and service provisions to supervisors for Head office's business planning
  • Suggest constructive ideas for visitor facilities improvement / enhancement
  • Keep the shop front and centre facilities clean and tidy and timely report on any malfunction so as to improve service quality
  • Take up Event / Cruise information desk duties and conduct welcome receptions for VIP guests at Airport and Company’s events
  • Conduct souvenir and tour sales and take up cashier duties at in-town Centres
  • Handle written and hotline enquiries when necessary Requirements :
  • University graduate plus 2 years' customer service experience
  • Proficiency in spoken and written Cantonese, English and Mandarin; knowledge in a foreign language, e.g. Japanese, Korean, French or German is an advantage
  • Excellent communication and interpersonal skills
  • Energetic, passionate, independent and eager to meet and assist visitors of different nationalities and various cultural backgrounds
  • Willing to take up shift duties and work under roster at different Visitor Centre locations, information desks and event venues
  • Required to work under adverse weather to maintain and support the normal operation of Visitor Centres Country Hong Kong Company Hospitality Company Salary Up to US$40,000 Working Hours Full-
  • Time Contract Permanent Categories General Admin / Secretarial, Sales Support / Customer Service Industries null

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