Branch Operations Manager Professionals
China Construction Bank
Hong Kong

Main Responsibilities

  • Handle and supervise general operations of the banking center to ensure that regulatory compliance and the Bank's policies and procedures are strictly adhered
  • Coach and supervise associates at counter and operations to ensure efficiency and smooth running of the banking center
  • Cross-sell consumer banking products and make sales referrals
  • Ensure that the quality and performance standard at the frontline are delivered to the desirable result and mystery shop requirement
  • Requirements

  • 5 subjects at Grade E / Level 2 or above in HKCEE / HKDSE, including English, Chinese and Mathematics
  • Minimum 8 years of experience in branch operations in which 4 years are at supervisory level
  • Familiar with consumer banking products and operation procedures
  • Excellent interpersonal skills and be able to work under pressure
  • Good spoken English, Cantonese and Putonghua
  • Excellent command of MS Word and Excel
  • Candidates with less relevant experience would be considered for the position of Assistant Operations Manager Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
  • All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.


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