Help shape the next generation of ecommerce for the next generation of consumer.
About the role
This is a customer facing role that creates the brand experience for the customer and facilitates accurate transactions.
These transactions include customer service, account management, and general FAQs. You will educate customers on services offered on site, current company promotions and initiatives, and be able to guide customers through the buying / selling experience.
You will also be responsible for all product intake while adhering to handling / transporting guidelines.
What you'll do
Deliver a high level of customer service and engagement with customers
Ability to explain the StockX buying / selling process and features
Proficient knowledge of internal systems for account / order management
Facilitate accurate retail transactions using POS systems
Maintain cleanliness and presentation standards of the store
Support other areas of the site including but not limited to operations and visuals
Ability to lift / carry 20 lbs
Support the quality assurance process and procedures and other cross-functional roles as required
Support the IPO team on inbound quality checks and BOM Visuals with Inventory Specialists
Provide project assistance for additional tasks as needed
Starting returns / claims for all customers if asked
Perform Pending Claims functions and or update existing claims
Processing Refunds to buyers that either want to cancel orders due to extenuating circumstances
Waiving fees / remove depending on account occurrences with open ticket items
Order updates in the event a customer needs shipping address or other account details adjusted
Support retail events as required
About you
Minimum of 2 years of experience in quality control, quality assurance and / or a related field
High degree of patience and comfort performing repetitive tasks requiring a high degree of focus
Flexibility and willingness to learn
Sense of urgency to perform tasks to timelines
Comfortable in a fast-paced work environment
Ability to work well in teams and good communication skills
Strong attention to detail 
