The Inside Sales works together with the Business Development Manger (BDM) to develop and maintain favorable relationships with new and existing clients in order to increase revenue and ensure that SoftwareONE products and services consistently meet client needs.
This role is responsible for providing sales quotations, sustaining and renewing client contracts, as well as systematically pursuing customer opportunities.
Ability to establish and expand relationships within each customer.
Grows and maintains existing customer and partner relationships through proactive activity.
Receives incoming calls and makes outbound calling to customers as needed.
Day-to-day customer and partner requests which include licensing knowledge and proposal / quote creation, along with opportunity management.
Supports the sales effort and updates the database and communicates changes within the company.
Opportunity creation and management with aligned BDMs and set up customers in SoftwareONE internal systems
Develops strong knowledge of leading industry trends through ongoing training with software publishers.
Works within agreed customer SLAs
Acts as key resource for leading industry volume license offerings.
Demonstrates ability to close sales and overcome customer objections.
Works collaboratively with assigned Business Development Manager to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners
What we need to see from you
Knowledge of operational policies and procedures; customer service and sales probing techniques; and developing and maintaining long-term business relationships.
Ability to analyze data, identify trends and develop recommendations for improvement; research and solve complex, multi-faceted problems;
work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines;
adapt to and embrace change in a rapidly changing environment; lead and mentor by example; maintain and promote good client relations, maintain confidentiality of sensitive information.
Skilled in relationship building; verbal and written communication; problem solving; researching customer and product information;
planning, scheduling, and organizing work; multitasking; and time management.
Bachelor’s degree from four year college or university.
Professional sales experience preferred but not required.
Highly motivated and results oriented; entrepreneurial spirit.
Detail oriented with ability to break down projects into smaller tasks.
General understanding of technology solutions and the IT industry.