A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Card Fraud Risk Officer
Financial Crime Threat Mitigation
Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help Hang Seng navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and serves customers fairly.
Compliance aspires to continuously raise the bar and set leading standards across the industry to help Hang Seng safeguard its customers and the communities within which it operates.
We are currently seeking a high caliber professional to join our department as Card Fraud Risk Officer .
Co-ordinate and manage projects. Typically, works on smaller projects / assignments
Assist in delivery of larger projects
Implement company policy and contribute to the attainment of functional results
Ensure the quality of tasks / services provided by colleagues, involving regular process checks or review of output by a co-
worker and / or supervisor
Provide advice and assistance through application of acquired knowledge
Identifies and escalates issues
Communicate technical / sensitive information
Co-ordinate and oversee work for a small team to meet agreed deadlines
Management responsibility for a team, including people, objective setting and performance
Provide general guidance / direction to mentor members of the team or develop their skills
Understand and adhere to established policies and procedures in own team
Support change initiatives and escalata any concerns
University Graduate in any discipline
Minimum 1 year of banking experience,
With good knowledge in various banking systems, and major banking operations e.g. remittances, deposit, etc
Experience of data analysis and risk assessment Skills
Ability to work independently and to make sound and justified decisions
Proficiency in both written English / Chinese and spoken English / Chinese, with PC literacy
Good computer knowledge, including working knowledge in MS EXCEL / WORD
Good analytical and communication skills and logical thinking
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes