Card Fraud Risk Officer
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Card Fraud Risk Officer

Financial Crime Threat Mitigation

Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help Hang Seng navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and serves customers fairly.

Compliance aspires to continuously raise the bar and set leading standards across the industry to help Hang Seng safeguard its customers and the communities within which it operates.

We are currently seeking a high caliber professional to join our department as Card Fraud Risk Officer .

Principal responsibilities

  • Co-ordinate and manage projects. Typically, works on smaller projects / assignments
  • Assist in delivery of larger projects
  • Implement company policy and contribute to the attainment of functional results
  • Ensure the quality of tasks / services provided by colleagues, involving regular process checks or review of output by a co-
  • worker and / or supervisor

  • Provide advice and assistance through application of acquired knowledge
  • Identifies and escalates issues
  • Communicate technical / sensitive information
  • Co-ordinate and oversee work for a small team to meet agreed deadlines
  • Management responsibility for a team, including people, objective setting and performance
  • Provide general guidance / direction to mentor members of the team or develop their skills
  • Understand and adhere to established policies and procedures in own team

  • Support change initiatives and escalata any concerns
  • Requirements

  • University Graduate in any discipline
  • Minimum 1 year of banking experience,
  • With good knowledge in various banking systems, and major banking operations e.g. remittances, deposit, etc
  • Experience of data analysis and risk assessment Skills
  • Ability to work independently and to make sound and justified decisions
  • Proficiency in both written English / Chinese and spoken English / Chinese, with PC literacy
  • Good computer knowledge, including working knowledge in MS EXCEL / WORD
  • Good analytical and communication skills and logical thinking
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • 申請
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