Customer Service Specialist (Part-time / Freelance)
Hong Kong

What makes us special? It’s the way we combine food and convenience

foodpanda (small f’) is the world’s favorite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favorite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service (Part-time / Freelance) to join our growing team to bring innovation into delivery.

Role Description

You will be working closely in the Customer Service team under the Operations vertical to manage our customer and constantly amaze them with the best ordering and food delivery experience possible.

As a passionate team member, you will be fully responsible for making customers happy, constantly amaze them and ensure the best ordering experience.

You will encounter numerous various situations making every single day different from the previous one.

  • Ensure the highest possible quality of customer service for our hungry customers
  • Process order and manage relationship with hundreds of restaurants across Hong Kong
  • Ensure that processes are followed and bring in new ideas for improvement
  • Handle customers and constantly work towards improving customer experience
  • Confer with customers or supervising personnel in order to address questions, problems, and special requests for orders
  • Record and maintain files and records of work performed, cash collection, and other dispatch information
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
  • Requirements

  • Passionate and enthusiastic attitude with good telephone manner
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in an organized manner in a fast-paced working environment
  • Fluency in both English and Chinese, including word processing, is a must
  • Any profile is welcome (students, young graduates, experienced call center agents) remuneration based on experience
  • Being able to work at least 3-4 days per week.
  • What We Offer

  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
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