Associate Customer Service Specialist
FedEx
Hong Kong, Hong Kong
4天前

To provide customers with the highest quality service by providing consistent customer service in order to ensure timely shipment arrangement.

RESPONSIBILITIES : Respond to the external / internal customers within timeframe set once receiving enquiries through email, telephone.

Be strong responsible for being as the leader of specific account once assigned by his / her supervisor at the beginning of point of contact with the customers till completing the booking orders, streamline the workflow and carry out with teammates.

Customer satisfaction is our CS core value to serve every kind of the customers. Monitor customer KPI Report / Client system is needed to update as when it is required.

Coordinate with sub-contractors / Ops / Sales / Overseas to execute the shipment as per SOP’s requirements. Be ready and assigned for special duties or ad hoc project as when and if necessary.

Implement the proper procedures in compliance with company policy and regulations as required. REQUIREMENTS : 44 hours per week, OT might required 1.

Monday to Friday 9am to 6pm, Saturday day off; or 2. Monday to Friday 9am to 6pm, Saturday 9am to 1pm; or 3. Tuesday to Saturday 9am to 6pm, Monday day off Academic : F.

5 / DSE or above, Diploma in Logistics Studies is preferable Experience & knowledge : At least 3 years’ experience in customer service area, preferably in air freight forwarding industry Capable of handling correspondence independently is advantage Must be fluent in English, Mandarin and local languages required for smooth operation of business.

Attribute : Good attitude, Reliable Organized Hard working Customer & result-focused The Company FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world.

They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy People Service Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers.

We care for our employees' well-being and value their contributions to the company. The Culture We honor innovation, integrity and diversity.

We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. The Mission We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

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