Order Management Specialist, HK
Quarry Bay, HK

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting

Basic Purpose of Role / Why the Job Exists :

Medical Acute Care provides innovative solutions to help improve patient and caregiver outcomes across the continuum of care by addressing preventable hospital-acquired conditions and enhancing operational workflow.

Products include Beds, Stretchers, Surfaces and Transport Chairs.

  • The Supply Planner / Order Management Specialist is responsible for the overall sales and purchase order management and associated inventory level holdings for the Medical Acute portfolio across East Asi a, with a focus on priority markets including HK, TW, and Singapore for their relevant portfolio.
  • The role works closely with the HK Operations Manager, APAC Planning Manager, local Demand Planners, Sales, Finance and Marketing in establishing appropriate stock levels, ensuring high levels of service with the least amount of inventory possible.

    They are responsible for highlighting any financial and operational risks to business.

  • The Supply Planner / Order Management Specialist is the primary point of contact for all external suppliers relevant to their portfolio.
  • This primarily includes Legacy Medical (Kalamazoo) but may also Physio (Redmond, Lund, and Belfast) .

  • The Supply Planner / Order Management Specialist is responsible for expediting supply when appropriate and communicate supply issues and backorders to the appropriate stakeholders within the Stryker Medical organisation and HK operations organisation .
  • In additional, the role is responsible for making decisions on inbound freight methods, lanes, and patterns to minimise costs associated to inbound freight

  • The Supply Planner / Order Management Specialist places orders, maintains the accuracy of dates on orders, resolves receiving issues in the warehouse, contacts suppliers for supplier related issues, and serves as Stryker Medical’s key point of contact within the Customer Operations team for supply related inquiries for HK, TW and Singapore for their portfolio .
  • The role provides proactive communication when there are service constraints.

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