Maintenance Service Representative
Laichikok, Kowloon

Maintenance Service Representative

Company : Corporation / Salary : $Negotiable

Responsibilities :

  • Manage relationship between our company and assigned customers to ensure satisfaction and a long term business relationship.
  • Ensure all necessary customers' and documentation is properly completed.
  • Properly document the use of spares and update inventory records.
  • Evaluate LRU testing / certification requirements and provide feedback to amend applicable calibration and acceptance test procedures.
  • Respond to all airline issues related to operation and maintenance of our in-flight entertainment (IFE) systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems.
  • Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers / Reliability to ensure accurate, timely resolution.
  • Investigate and resolve system operation and / or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company.
  • Perform any other duties as assigned.
  • Requirements :

  • Degree / diploma in Electrical Engineering or equivalent
  • Minimum 2 years direct related experience with IFE programs, software, engineering systems.
  • Demonstrate background in any of the following disciplines : Token Ring / Ethernet LANs; RF Signal Conditioning and Distribution : Audio / Video Encoding;
  • Microprocessor based controllers; embedded Software; Analog Audio / Video Circuits.

  • Good written and oral communicating skills in English & Chinese.
  • Excellent in interpersonal and problem solving skills.
  • Avionics and / or airframe background will be highly desirable.
  • Hong Kong CAD 145 B2 license holder preferred.
  • Immediate available is highly preferable
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