Maintenance Service Representative
Company : Corporation / Salary : $Negotiable
Manage relationship between our company and assigned customers to ensure satisfaction and a long term business relationship.
Ensure all necessary customers' and documentation is properly completed.
Properly document the use of spares and update inventory records.
Evaluate LRU testing / certification requirements and provide feedback to amend applicable calibration and acceptance test procedures.
Respond to all airline issues related to operation and maintenance of our in-flight entertainment (IFE) systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems.
Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers / Reliability to ensure accurate, timely resolution.
Investigate and resolve system operation and / or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company.
Perform any other duties as assigned.
Degree / diploma in Electrical Engineering or equivalent
Minimum 2 years direct related experience with IFE programs, software, engineering systems.
Demonstrate background in any of the following disciplines : Token Ring / Ethernet LANs; RF Signal Conditioning and Distribution : Audio / Video Encoding;
Microprocessor based controllers; embedded Software; Analog Audio / Video Circuits.
Good written and oral communicating skills in English & Chinese.
Excellent in interpersonal and problem solving skills.
Avionics and / or airframe background will be highly desirable.
Hong Kong CAD 145 B2 license holder preferred.
Immediate available is highly preferable