Senior Technical Support Engineer
某知名美资企业
香港
5小时前
source : 猎聘

Tasks :

The incumbent is the Technical advisor and subject matter experts for customers, on product enquiries, technical troubleshooting and not limited to Elite accounts

Deliver exceptional customer service via all channels (phone, emails and live chat) with the goal of ensuring that customer’s products, technical and website enquiry are met while maintaining service level agreements in a professional and courteous manner.

Able to understand customer’s environment (different industry type), work closely with engineers and buyers to promote RS products.

Take on other tasks assigned by Customer Program Manager

Requirements :

Good written and spoken Mandarin, English & Putonghua

Degree holder in Engineering discipline can be mechanical, or electronic / electrical

At least 3-5 years of Technical Delivery or Service delivery experience (in a Technical support or service industry)

Experience in component level identification and Test & Measurement equipment

Able to troubleshoot and conduct minor repairs

职位透镜

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  • 汇报对象
  • 下属人数 0人
  • 所属行业
  • 所属部门 Service
  • 企业性质 外商独资·外企办事处
  • 企业规模 10000人以上
  • 专业要求 不限
  • 薪酬福利

  • 职位年薪 24-36万
  • 薪资构成 基本薪资
  • 年假福利 国家标准
  • 社保福利 国家标准
  • 居住福利 公积金
  • 通讯交通 不确定
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