The incumbent is the Technical advisor and subject matter experts for customers, on product enquiries, technical troubleshooting and not limited to Elite accounts
Deliver exceptional customer service via all channels (phone, emails and live chat) with the goal of ensuring that customer’s products, technical and website enquiry are met while maintaining service level agreements in a professional and courteous manner.
Able to understand customer’s environment (different industry type), work closely with engineers and buyers to promote RS products.
Take on other tasks assigned by Customer Program Manager
Good written and spoken Mandarin, English & Putonghua
Degree holder in Engineering discipline can be mechanical, or electronic / electrical
At least 3-5 years of Technical Delivery or Service delivery experience (in a Technical support or service industry)
Experience in component level identification and Test & Measurement equipment
Able to troubleshoot and conduct minor repairs