Solution Consultant - Digital Workplace
dimension data
Hong Kong, Hong Kong

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The CS Senior Technical Architect has good product knowledge integrated with deep technology understanding. The individual may focus on a particular area or several areas of technology or domain and associated products.

This employee’s primary responsibility will be the overall technical design and build of the custom elements of the solution to meet client business requirements.

This will include the ability to design the physical domain from the communications layer, to networking protocols, network gear, interconnects, hardware for all services (apps, web, database, storage and HA / DR) and all cloud services for hybrid solutions.

Solution design

The CS Senior Technical Architect is a consultative sales, technology and solution focused specialist who has the ability to create excellent client relationships with their technical expertise.

In addition to being viewed as a trusted technical advisor to the client, the CS Senior Technical Architect will also have responsibility for solution design, business development, and transition of projects from presales to delivery, and sales support.

The CS Senior Technical Architect provides pre-sales technical support and expertise in analysing client requirements, in conjunction with the client’s current network and system capabilities and ensuring technical solutions will accomplish the client's objectives.

This individual will work with Solutions Architects to recommend and / or produce a technical specification for the custom development and systems integration requirements for the solution.

They will develop or produce the technical design document to match the solution design specifications. This employee will design structures and tools for solutions that meet business needs and translate logical designs into physical designs, producing detailed design documentation using required standards, methods and tools.

Contribute to proposals

These employees demonstrate strong client engagement skills with complex client assignments. This requires the ability to participate or lead in scope of work determination, product pricing and RFP / RFI responses.

The CS Senior Technical Architect works closely with the Client Manager throughout this process and will also assist in the decision to pursue or abort a deal.

They contribute to the determination of outsourcing, product pricing and collaborates with the Client Manager to develop an implementation solution.

Product sales

The individual is expected to achieve products sales to meet specified financial goals according to specified financial metrics.

The CS Senior Technical Architect has a responsibility for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals.

They also need to maintain visibility of forecasting and sales pipeline in order to influence potential deals.

Proof of concept

A strong vendor relationship is required to ensure an understanding of the vendor’s products business and technology positioning.

The individual is expected to manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.

To obtain a working client solution the individual acts as a bridge between the client, Engineers and Consultants (technical solution viability) and Project Management teams (project initiation).

On all larger engagements the CS Senior Technical Architect owns the proposed solution and transitions the build / implementation to the delivery team.

This means that he / she remains engaged with the client all the way through to the transfer to managed services and returns as thought leaders for the next opportunity.

All processes should comply with all defined project management methodologies.

Coaching and training

The CS Senior Technical Architect has a technical consulting aptitude, focusing on the business and sales aspects. The individual trains and coaches the sales team and when applicable teams of Engineers and Consultants to transfer product knowledge.

The CS Senior Technical Architect also mentors the Product Specialist and Product Supporters.

Implement solution

Vendor product, sales and technology certification is required. They use their previous technical project lead experience to guide successful implementation of a system solution.

They may be required to manage multiple development designs and projects to meet client and project timelines.

Opportunity realisation

Specifically relating to opportunity pursuit the CS Senior Technical Architect will :

Evaluate each opportunity for alignment with Dimension Data capabilities and business policy.

Prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as we understand them

Document the proposed technology solution

Document the statement of work along with all labour requirements

Work with the Client Manager to prepare the pricing format that will be supplied to the customer.

Perform the actual solution design and prepare a parts list outlining equipment to be provided.

Develop and manage a proof-of-concept as such may be required

Engage all technical resources required for an accurate solution design

Prepare a network diagram outlining the proposed solution

Document all deliverables and what constitutes a successful completion.

Review the final parts list as supplied by the Client Manager and submit all information to the applicable bid team for final assembly

Verify the proposal’s accuracy and sign off on the final documents to be presented to the client

Assist the Client Manager during the final presentation to the customer as appropriate

Behavioural skills

As corporate citizens they are good team players and exhibit the required level of management skills required from middle level managers.

He or she practices two-way communication and listens to understands other’s point of view. CS Senior Technical Architects have good analytical and consulting capabilities.

They demonstrate the ability to collaborate and communicate effectively with team members, contributing to their success.

Required Work Experience :

At least 7 years' professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi- national) technology services environment

What would make you a good fit for this role?

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