Operation Manager (Forwarder)
Besteam Personnel Consultancy Limited

Minimum of 5 years of import / export work experience, preferably with an international freight forwarding company, and a couple years serving in the position of supervisor or manager

Specific knowledge or certification (IATA / IMDG) related to the transport of sensitive cargoes, such as dangerous, perishable, and / or high-value goods

Proficiency in Microsoft Office including Excel, Outlook, Word and PowerPoint and Access.

Good knowledge in Airfreight export.

Experience in E Commerce logistics is advantage.

Knowledge of China freight logistics and customs regulations.

Negotiate rates for individual air and ocean shipments (import / export).

Prepare cost quotations for freight transportation and respond to RFPs.

Arrange for special transport of sensitive cargoes, such as dangerous, perishable, and / or high-value goods.

Oversee shipping documentation, including bills of lading, packing lists, dock receipts, and certificates of origin.

Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents throughout the shipment process.

Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings / services / carriers.

Provide timely response to inquiries relating to job costing, shipment status, revisions, and invoices from agents, customers and carriers.

Develop & promote business with off-shore agents and their clients.

Oversee audits of vendor invoices (vs. negotiated rates) and routing accuracy to ensure company profitability.

Train, guide and motivate ops staff to perform their daily duties and responsibilities.

Assist with the settlement of disputed charges on vendor invoices.

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