Role and Responsibilities :
PCCW Global is looking for a full-time Satellite Engineer to join the Network Engineering, Teleport Team in the Gosselies, Belgium office.
The main responsibilities are :
Engineering systems : Responsibility for installation, configuration, circuit line-up, documentation and maintenance (routine, 1st and 2nd level maintenance according to the supplier’s specifications) of all network equipment systems, spares and antennas in PCCW Global Teleport and Datacenter.
Responsibility for the installation, documentation and commissioning (per above) of Customer and Network equipment.
Support and maintain Network facilities equipment (Air conditioning, diesel generators, power and energy system, etc).
Maintain PCCW Global SLA commitments : ensure maximum circuit availability and shortest possible problem resolution
Equipment Configuration and Installation (RF and IP) : Carry out Network and IP equipment installation, configuration, and commissioning (whether expansion, project, or operation related).
Assist equipment suppliers, contractors, partners and other PCCW Global departments in equipment installation, commissioning and fault-finding activities.
Customer systems support : Assist PCCW Global Customers, as part of the Door to Door support policy, to resolve service affecting system faults.
Make best efforts to ensure the customer systems are correctly configured and resilient. Work as part of the duty rota providing this service out of hours.
Satellite Bandwidth Management : Police the transponders, keep the frequency plan up to date and accurate and perform housekeeping changes to keep the transponders well managed.
Stores and spares : Maintain a tidy and well-organized stores and inventory records, ensure faulty equipment is promptly returned to the supplier for repair.
Ensure all systems have the recommended number of spares available.
Out of hours duty rota : Work as part of the duty rota (LVL2) providing call out engineering support as specified in the Call Out Rota terms and conditions
Earth Station monitoring and control systems : Maintenance, configuration and management of the monitoring systems for the PCCW Global network / customer equipment.
Assist the NOC to resolve problems with the system.
Updating and supporting the maintenance of System Documentation : Ensure that system documentation is up-to-date through proper documentation and drawings.
ISO 9k and 50k : Ensure that all process, forms and records are properly understood, followed and in application as described in the PCCW Global Quality Management Systems.
Communicate effectively and professionally in all respects with all customers and PCCW Global departments.
Theoretical and practical knowledge of modern switching systems (circuits and Packet), voice compression, transmission technologies, multiplexers and IP systems such as routers (CCNA), monitoring systems (Dataminer), particularly experienced in satellite telecommunications systems such as DAMA HUB (Gilat, iDIrect, UHP), Comtech Vipersat, Carrier in Carrier technology, DBS2 technology (Newtec, Novelsat, Comtech),
Knowledge of relevant International Standards, Practices and Recommendations (ITU-T, ITU-R, ETSI).
Previous work experience in operating telecommunications systems, hands-on maintenance experience and supplier specific hardware knowledge.
Significant maintenance experience in the same field.