Job Description : Essential Job Functions Provides technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
Conducts site surveys of customer sites and plans and designs systems installations. Resolves customer application questions or problems regarding system configurations / setup, product functionality and / or bugs enhancements.
Communicates project status, deliverables, priorities and contingencies. Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly.
Troubleshoots, diagnoses and applies logical solutions to installation problems. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, engineering or related field preferred Three or more years of field or engineering experience Experience working with customer technology and support requirements Experience working with computer systems Experience working with the company's hardware, software and equipment products Experience working with various computer applications and ability to apply to situation Other Qualifications Good interpersonal skills to communicate and work with customers and team members Analytical and problem solving skills Organizational and time management skills Good computer skills Ability to resolve hardware / software problems Work Environment Office environment