The Client Solutions Manager of Facebook’s Greater China team is a strategic and enthusiastic solution-driver and business consultant who puts our customers at the core.
This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, and lead media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporate to unicorn start-up.
With proven understanding of both traditional and digital media, this role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our client’s business objectives.
Success in this position requires significant relationship management skills, consultative sales experience, analytical skills, a passion for excellence in client service, a challenger attitude, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
This position will be based in our Hong Kong office.Client Solutions Manager, Hong Kong and Taiwan Responsibilities
Marketing & Advertising Strategy and Solution Consultancy :
In partnership with Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Facebook solutions to maximize client value
Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions
Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
Drives product innovation internally with XFN partners based upon market trend and emerging needs of clients
Media & Measurement Planning, Execution and Optimization :
Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Facebook solutions
Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
Operation Excellence and Project Management :
Manage complex external and internal work streams, and optimize clients’ advertising operation mode to meet business objectives
Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
Relationship Building and Management :
Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.)
Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts
BA / BS degree in Business, Marketing, Advertising, Communications, Economics, Math, or Statistics
5+ years’ experience working directly with marketing, media and / or consulting firms and demonstrated leadership skills required
Effective and creative problem solving and decision-making skills
Experience working effectively with XFN teams and all levels of management (internally and externally)
Ability to manage multiple projects while maintaining strict attention to details
Ability to communicate, collaborate and work effectively on a team
Ability to confidently present to build ongoing relationships with external clients
Advanced Excel skills and experience with data analysis
Understanding of brand management framework, advertising on both traditional and digital media, advertiser and agencies objectives, KPI, and operation model / process a strong plus
Understanding of the CPG / Retail / Food and Beverage industry, landscape, and business trend will be a plus
Experience with consumer insight research methodologies, such as observation, interview, or focus group a plus
Experience with brand and advertising market intelligence and tools, services and measurement solutions a plus
Extensive experience as a Facebook and Instagram user and familiarity with Facebook & Instagram’s ad solutions preferred
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