Description
To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury’s philosophy of artistry made easy’, the Lead Artist is a true brand ambassador, reflecting the brand’s values at all times.
Commerciality
Lead by example to consistently achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) examples;
Average Pound Sales (A£S) and Average Unit Sales (AUS)
Work collaboratively to achieve and exceed team and counter targets
Create brand awareness through the sharing and demonstration of strong product knowledge
Track personal performance on a daily, weekly and monthly basis
Be proactive in booking appointments and maximizing every consultation
Service
Consistently promote the Tilbury Touch and exceptional customer service
Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary
Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines
Artistry
Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists
Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge
Drive masterclasses and event activity in-store, ensure appointments are fully booked
Bring active support and initiative for counter events / new product launches; sharing ideas
Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines
Aspire and be prepared to be part of the backstage team; supporting Charlotte at key events, launches, press days, celebrity and VIP clients when required
People
Demonstrate a positive and cooperative approach towards your work and your colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping on counter to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Operational
Ensure that exceptional visual and hygiene standards are maintained on the counter at all times
Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer
Ensure the Company cash loss prevention and security policies are adhered to at all times
Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner
Store and Retail Partner Relationships (if within a host store)
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times
Proactively suggest win-win opportunities to your line manager to drive sales within store 
