Contract Officer, CLOE
Hong Kong

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities.

We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together.

Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Support delivery of varies claims-initiated projects as well as corporate-wide, cross-departmental, product and campaign projects and medical network initiatives.


  • Analyse Claims Operation’s needs, review & validate, prepare user stories from project partners. Review functional specification
  • Prepare user acceptance test plan, execute testing, document test results and communicate the results to both IT and business users for rectification / verification
  • Assist manager to perform post implementation monitoring after system implementation, production incident follow up, investigation and reporting
  • Provide support, prepare user guide and training to Claims Operations
  • Production Incident follow up, investigation and Reporting
  • Qualifications

  • Degree holder in any field
  • Minimum of 2 years of working experience of project management or business analysis in life insurance or financial industry is preferred
  • Excellent command in written and spoken English and Chinese
  • Proficient in Microsoft Office (including Word, Excel, PowerPoint, Visio)
  • Join a team who understands that at the core of what we DO, is people.

    Every day, we spark our collective talent and expertise to reimagine the future of well-being; so we can continue to make a positive impact on our customers and our communities.

    Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation.

    A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future.

    Click here to find out more about our diversity and inclusivity policy.


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