Business Management Lead, ASP - Digital Business Services
HSBC Group
Kowloon City, Hong Kong

Job description

Some careers have more impact than others .

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Business Management Lead, ASP .

Principal Responsibilities

Global Operations is an integral part of Digital Business Services (DBS), providing essential operational support to our global businesses and helping improve customer service and efficiency.

Within Global Operations, the COO Business Management team ensures the effective execution of the Operations strategy and target operating model.

Joining our team in the role of Business Management Lead, Asia-Pacific (ASP), you will be taking on a senior role providing business management expertise and support in line with the Global Operations COO team’s capability areas around strategy, service performance management, financial management, governance & control, and people & engagement.

The role will be expected to work across the management matrix, including global, regional and country-level stakeholders, to support Asia-Pacific Operations, one of the major regions of HSBC Group.

Your main responsibilities will include :

  • Providing stewardship and guidance on business activities from an operational perspective
  • Facilitating the effective management of operational activities in alignment with the Global Operations Target Operating Model, through : i) ensuring alignment between entity and functional plans, and ii) enabling robust service performance management across Operations in Asia-Pacific
  • Active management and control of financial and headcount plans, forecasts, and actuals, working across Global Operations COO teams, Regional Business Service Heads, and Country Heads of Operations
  • Supporting the Regional Business Manager, ASP in relevant governance, business engagement and management forums to ensure close partnership with businesses, support functions and Operations teams at a global, regional and country-level
  • Facilitating the maintenance of the Global Operations organizational design within Asia-Pacific
  • Coordination of initiatives to support the People Strategy to enhance staff engagement and internal communication
  • Managing strategic relationships with business partners and functional heads to support the Global Operations strategy and ensure a partnership approach for quick resolution of escalated issues
  • Being a positive role model, exemplifying the HSBC values in conduct and behaviour
  • Ensuring adequate operational control and risk management by actively overseeing the implementation of relevant policies, procedures and regulatory requirements
  • Supporting relevant change management and strategy implementation for the Global Operations COO Office
  • Requirements

    To be successful in the role you will need :

  • Strong knowledge and experience in Operations or Business Management domains
  • Aptitude for analysing complex issues to identify and assess the long-term, strategic implications for the Bank and its customers, translating these into tangible goals and actions
  • Excellent stakeholder relationship management and influencing skills, with an ability for authentically engaging a diverse group of stakeholders to deliver at pace
  • Comfort with ambiguity and ability to navigate through and deliver in changing strategic and commercial contexts
  • Honed analytical skills, with a strong emphasis on complex analyses of financial and management information and broad comfort in Microsoft Excel managing data and financials
  • Strong verbal and written communication skills, with the ability to communicate complex issues concisely
  • High degree of drive and motivation to ensure delivery of objectives in a timely, efficient and effective manner
  • Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results
  • Strong understanding of risk management by incorporating risk considerations in all activities
  • Adaptability, flexibility, and a self-initiated approach to change and developing market demands and opportunities
  • You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued by The Hongkong and Shanghai Banking Corporation Limited.


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