Part Time Customer Service Ambassador - Wealth and Personal Banking
HSBC Group
New Territories, Hong Kong, Asia Pacific

Part Time Customer Service Ambassador - Wealth and Personal Banking : 0000F0QE


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers prize diversity more than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.

4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.

7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador- Wealth and Personal Banking.

Principal responsibilities

Delivering excellent level of customer service at branch

Acting as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied

Acting as a bridge between branch staff and customers from the ethnic minority community

Connecting with customers who may speak one or more different languages (e.g. Hindi, Urdu, Punjabi, Nepali etc.) and helping them with their needs

Understanding customers' needs and directing them to the right area of the branch to ensure their needs are fulfilled during their visits

Addressing customers' dissatisfaction and escalating to appropriate staff members to minimize further complaints

Sharing with the community about our new services and branches welcoming Hindi, Urdu, Punjabi and Nepali speakers


Clear commitment to supporting the ethnic minority community and / or volunteer work preferred

Previous customer service experience is highly recommended

Front office retail banking experience would be advantageous

Interested in learning more about the inner workings of the banking industry

Strong interpersonal and teamwork skills

Detail oriented, patient, positive and adaptable

Fluent in English and / or Cantonese a must, plus preferably two of the following languages :

Hindi, Urdu, Nepali, Punjabi

Holder of Hong Kong citizenship or permanent residence

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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