Associate Director, Business Analyst, Managed Services (Banking)
Hong Kong, Hong Kong
source : EFinancialCareers


  • Facilitating workshops / regular communication with client process owners to collect business requirements
  • Turning business requirements into a clearly defined process and producing process flows for current state and future state
  • Conducting gap analyses of current vs future state and define a path to achievement
  • Analysing of business processes and make recommendations for improvement
  • Providing expert advice on the process to users and w orking closely with Operations Managers and teams
  • Interpreting Management Information data to identify blockers and opportunities for improvement
  • Identifying and work to resolve issues and d ocumenting of process / procedures
  • Liaising with the client to feedback progress and test ideas for change
  • Experience

  • Prior business analyst role in Banking industry or consulting role and p rior experience in process design and / or improvement role preferred
  • Broad understanding of the Hong Kong regulatory environment recommended
  • Dealt with large-scale change and globally focused clients previously and with hand-offs between teams and business units previously
  • Optional skills include :

  • Prior experience in system implementation / using a workflow tool favourable
  • Prior experience in CDD / KYC / on-boarding in a high regulatory environment preferred
  • Requirements

  • Strong logical, analytical, Problem-solving and investigative mind-set
  • English speaking and writing skills is mandatory. Preference in Cantonese and / or Putonghua is desirable
  • Regular daily use of English is a standard with presenting, cooperating with stakeholders, attending team / corporate meetings
  • Ability to grasp low level detail
  • Ability to drive an initiative forward with limited guidance
  • Proficient in Visio and Excel (as well as Word and PPT)
  • Qualifications and experience

  • At least 8 years' of experience in Financial Services or Consulting industry
  • Bachelors or Master's Degree
  • Qualifications would be preferential in : Lean Six Sigma Certification, PMP, Prince2 Practitioner, or other internationally recognised project management qualification
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